American Association of Retired Persons. Valuing Older Workers; A Study of Costs and Productivity. ICF Incorporated. 1995.

Andersen Business Consulting. Current State of Organization Assessment of Finance & Human Resources Functions. October 25, 2001.

Andersen Business Consulting. Final Report: Organization Assessment of Finance & Human Resources Functions. December 11, 2001.

Anton, Jon. Government Call Centers: Performance Benchmark Report. The Center for Customer-Driven Quality. Purdue University, Lafayette, Indiana. Sponsored by American Management Systems. April 2002.

Becker, B. E. and Ulrich, D. "The HR Scorecard: Linking People, Strategy and Performance." Harvard Business Press. Boston, 2001.

Bennis, W.G. et al., eds. "Leadership: Successful Leaders." The Future of Leadership: Today's Top Leadership Thinkers Speak to Tomorrow's Leaders. Jossey-Bass. San Francisco, 2001.

Bertram, C., and Vossler, K. "ADA Update: What Every Employer Should Know About Recent Changes in the Law of Accommodations." Venable Attorneys-at-Law Training Course. 2002.

Buckinham, M. and Coffman. First Break All the Rules: What the World's Greatest Managers Do Differently. Simon Shuster. New York. 1999.

Cochran, Jay and McTigue, Maurice and Richardson, Steve. 3rd Annual Performance Report Scorecard: Which Federal Agencies Inform the Public? Mercatus Center, George Mason University. May 16, 2002.

Cubic Applications, Inc. Baseline Implementation Report: DOD Civilian Acquisition Workforce Personnel Demonstration Report. Prepared for OSD/AcqDemo. Alexandria, VA. August 2000. Additional information is at the Demo website.
www.acq.osd.mil/acqdemo/new_site/default.html.

Trevor Wilson, with Case Studies by Mary Ann Sayers. Diversity at Work: The Business Case for Equity. John Wiley and Sons. Toronto, Canada. 1997.

Drucker, P.F. "Management: Best Practices." The Essential Drucker: In One Volume the Best of Sixty Years of Peter Drucker's Essential Writings on Management. Harper Collins Publishers. 2001.

Equal Employment Opportunity Commission. Organization, Mission and Functions. EEOC Order 110.002.

Equal Employment Opportunity Commission. Strategic Plan. Washington, D.C.

Equal Employment Opportunity Commission. National Enforcement Plan. Washington, D.C. February 1996.

Equal Employment Opportunity Commission, Annual Performance Plans for FYs 1999-2001. Washington, D.C.

Equal Employment Opportunity Commission. Workforce Analysis for the President's Restructuring Initiative. Prepared in response to OMB Bulletin 01-07. June 2001.

Equal Employment Opportunity Commission. Office of the General Counsel. A Report on the Operation of the Office of General Counsel Fiscal Year 2001. Washington, D.C. March 2002.

Equal Employment Opportunity Commission. Office of General Counsel, A Study of the Litigation Program: Fiscal Years 1997-2001, Washington, D.C. July 23, 2002.

Equal Employment Opportunity Commission, Report of the Charge Processing Task Force. Washington, D.C. March 1995.

Equal Employment Opportunity Commission. Report of the Priority Charge Handling Task Force Litigation Task Force Report. Washington, D.C. March 1998.

Equal Employment Opportunity Commission. The Story of the United States Equal Employment Opportunity Commission: Ensuring the Promise of Opportunity for 35 Years. Washington, D.C. June 29, 2000.

Equal Employment Opportunity Commission. Collective Bargaining Agreement. Washington, D.C. December 1, 1995 and September 2002.

Equal Employment Opportunity Commission. Information Technology Strategic Plan: FY 2001-2005. Washington, D.C.

Fay, C.H. Achieving Organization Success: Through Innovative Human Resource Strategies. Princeton Academic Press. New York, 1994.

Federal Benchmarking Consortium. Serving the American Public: Best Practices in One-Stop Customer Service. Study Report, National Performance Review. November 1997.

General Services Administration, Office of Governmentwide Policy, Office of Real Property, Innovative Workplaces Division. Strategic Planning: Aligning Workplace Services Creates Value. June 2002.

Goldsmith, M,. and Fulmer, R.M. The Leadership Investment. AMACON. New York, 2001.

Hesselbein, F and Goldsmith, M. The Organization for the Future. Jossey-Bass Publishers. San Francisco, 1997.

Jasper, Herbert N. Principles to Guide the Structuring or Restructuring of Large Organizations. Testimony before the House Subcommittee on Workforce, Empowerment, and Government Programs. July 16th, 2002.

Littman, Ian, editor. The Business of Government. PricewaterhouseCoopers LLP, Arlington VA. Spring 2002.

Martin, Anya. "Training." Office Pro. The publication of the International Association of Administrative Professionals. October 2002.

McDermott, E. Patrick, et. al. An Evaluation of the Equal Employment Opportunity Commission Mediation Program. September 20, 2000, prepared under EEOC Order No. 9/0900/7632/2.

National Academy of Public Administration, Center for Management Studies, The Field Directorate of the Bureau of the Census. Washington, D.C., July 2002.

National Academy of Public Administration, Center for Human Resources Management. The Case for Transforming Public-Sector Human Resources Management: Implementing Real Change in Human Resources Management. Washington D.C., July 2000.

National Academy of Public Administration, Center for Human Resources Management, Human Resources Management. Alternative Service Delivery: A Viable Strategy for Federal Government Human Resources Management. HRM Series III. Washington D.C., November 1997.

National Academy of Public Administration, Center for Human Resources Management, Human Resources Management. Making the World International Property Organization An Employer of Choice. Washington D.C. March, 1, 2002.

National Academy of Public Administration. Center for Human Resources Management. Task 2 Report: External Benchmarking. Washington, DC, 2002, p. 75. The Benchmarking report was done for the National Institutes of Health HR Transition Committee.

National Academy of Public Administration. Center for Human Resources Management. Downsizing the Federal Workforce: Effects and Alternatives. Washington, D.C. March 1997.

National Academy of Public Administration, Center for Human Resources, The Transforming Power of Information Technology: Making the Federal Government and Employer of Choice for IT Employees. Washington, D.C. August 2001.

National Academy of Public Administration, Center for Human Resources, The Case for Transforming Public-Sector Human Resources Management. Washington, D.C. July 2000.

National Academy of Public Administration. Center for Human Resources Management. Managing Succession and Developing Leadership: Growing the Next Generation of Public Service Leaders. Washington, D.C. August 1997.

National Academy of Public Administration. Center for Human Resources Management. Innovations and Flexibilities: Overcoming HR System Barriers. Washington, D.C. August 1997.

National Academy of Public Administration. Budget Decentralization in the Federal Courts: Evaluation Plan. Washington, D.C. July 1988.

National Academy of Public Administration. First Annual Evaluation Report. Washington, DC. July 1989.

National Labor Relations Board. National Labor Relations Board Organizational Chart. July 25, 2002.

National Labor Relations Board. Rules and Regulations, Section 201 (the Board and staff), Sec 202 (General Counsel), Sec 203 (Regional Offices).

Office of Inspector General, Equal Employment Opportunity Commission. Assessment of Reducing Infrastructure Costs through Increased Use of Telework. Washington, DC. 2002.

Office of Inspector General, Equal Employment Opportunity Commission. Semiannual Report for the Period April 2001-September 20, 2001. Washington, D.C.

Phillips, J., Stone, R., and Phillips, P. "Measuring the Return on Investment." The Human Resources Scorecard Butterworth-Heinemann. Massachusetts, 2001.

Piskurich, George M., Editor. HPI Essentials: A Just-the Facts, Bottom-Line Primer on Human Performance Improvement. American Society of Training and Development (ASTD). Washington, DC, 2002.

Potok, Nancy Fagenson. ed. "Leading the Transformation: Views on the President's Management Agenda." The Public Manager: The Quarterly for Practitioners. Spring 2002, Volume 31, Number 1, pp 9-15.

President George W. Bush. Executive Order 13197. Federal Register. January 25, 2001. Volume 66, Number 17. P 7851-7854.

Price Waterhouse Change Integration Team. Better Change: Best Practices for Transforming Your Organization. Irwin Publishers. Chicago 1995.

"Rebuilding Employee Trust." Workforce: HR Trends and Tools for Business Results. October, 2002, pp. 28-34.

Stanton, Thomas H. Moving Toward More Capable Government: A Guide to Organizational Design. The PricewaterhouseCoopers Endowment for The Business of Government. June 2002.

State of Georgia Diversity Advisory Council. Georgia's Semi-Annual Report. July 2002.

Swiercz, Paul M, PhD, editor. Human Resource Planning. Human Resource Planning Society. Volume 24.1. 2001.

U. S. Department of Commerce and National Partnership for Reinventing Government. Best Practices in Achieving Workforce Diversity. Summer 2000.

U. S. Office of Personnel Management, Office of Merit Systems Oversight and Effectiveness. "Telework Works: A Compendium of Success Stories." May 2001.

U.S. Department of Commerce. Workforce Restructuring Plan; Aggregate Submission For FY 2003 -- FY 2007. June 2002.

U.S. Department of Education. Strategic Plan 2002-2007 [Draft]. January 31, 2002.

U.S. U.S. Office of Personnel Management. Equal Employment Opportunity Commission Retirement Projections 2001 through 2010. Washington, D.C. June 21, 2001.

U.S. Social Security Administration, Office of Human Resources. Succession Planning in the Social Security Administration. April 2002.

Ulrich, D., Losey, M., and Lake, G. Tomorrow's HR Management: 48 Thought Leaders Call for Change. John Wiley & Sons Inc. New York, 1997.

Williams, M. 2001. The 10 Lenses; Your Guide to Living and Working in a Multicultural World. Capital Books. Herndon, Virginia, 2001.

Wooldridge, Blue. Changing Demographics of the Workforce: Implications for the Use of Technology as a Productivity Improvement Strategy.

Zenger, John H. and Folkman, Joseph. The Extraordinary Leader: Turning Managers Into Great Leaders. McGraw Hill. New York, 2002.

To continue to Appendix D, please click here