Former Distinguished Senior Fellow, Demos: A Network for Ideas and Action. Senior Program Director, Demos: A Network for Ideas and Action; Visiting Professor, Public Policy Institute, Georgetown University. Senior Program Officer, Peace and Social Justice Program, The Ford Foundation; Professor, Department of Political Science, Massachusetts Institute of Technology; Assistant Professor, Department of Political Science, University of Wisconsin at Madison. Author of: Street Level Bureaucracy: Dilemmas of the Individual in Public Services (Russell Sage Foundation,1980, 2010 [expanded edition]). Co-author of: Nonprofits for Hire: The Welfare State in the Age of Contracting (with S.R. Smith) (Harvard University Press,1993).