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Shared Services: Why the Voice of the Customer Matters

JUST RELEASED: POWERFUL IDEAS FROM A DREAM TEAM COLLABORATION!

The Shared Services Leadership Coalition, the Senior Executive Association and the National Academy of Public Administration are pleased to publish a report on our 2018 Shared Services Breakfast Seminar Series titled: Shared Services: Why the Voice of the Customer Matters. The report summarizes key take-aways from the seminar series and includes 15 case studies of private sector shared services organizations conducted by the President’s Council on Management Improvement in 1982 that are still relevant today. See the full report here and a brief executive summaryversion here.

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